Tonia Crake-Goulden

Introducing Tonia, our Facilities Officer! We asked Tonia a few questions to get to know more about her role at CAN and what is on her bucket list!

What does a typical workday look like for you?

My role as a Facilities Officer is very varied meaning no day is the same. However, it often begins with issuing a temporary security pass to someone who has forgotten their own! In the mornings I conduct daily site reviews, visiting each office/unit checking that no new Facility issues have arisen. This also gives the opportunity for others to discuss any Facility related concerns that they may have with me in person. Daily meter readings are recorded at this time, helping to contribute to the general tracking of KPI’s.

Once back at my desk, I answer emails, review quotes from contractors and then organise them to attend, if required, arrange security passes for forthcoming visitors as well as attend regular meetings of both a Facility and Health and Safety nature.

What is the biggest lesson you’ve learnt from your career so far?

That communication is key! Whether this be liaising with clients as in my role of a commodity analyst, managing both landlords’ and tenants’ expectations as in my role as a Property Manager or keeping everyone informed of any Facility issues here at CAN. I have learnt that most misunderstandings/grievances can be avoided by clear communication from the outset.

What is your proudest professional achievement to date?

Travelling to China during my time as a Commodity Analyst and securing additional business for the Metals Consultancy that I worked for. The purpose of the visit was to present a review of the copper market to copper producers with the aim of encouraging them to sign up for our monthly and quarterly copper reports. The presentations went well as I secured three additional clients.

What is on your bucket list?

To go on a cruise to the visit the Norwegian Fjords. I imagine the scenery will be breathtaking!

If you could have dinner with one historical figure, who would it be and why?

Anne Frank. I would like to know how she found the resolve and strength during her two years in hiding in the attic. Having visited the attic myself, I am aware of how small the space was!